Effective communication is key to strong teams and successful projects. But how do we ensure that communication actually improves? And how do we learn from past experiences to create sustainable change?

Why focus on communication is important

Good communication is not just about sharing information. It’s about creating a culture where everyone feels heard, understood, and engaged. When communication works well, it strengthens both efficiency and collaboration, but more importantly, it builds trust and ensures that everyone is working towards the same goal.

How do we use experience from the past?

When organisations reflect on past projects and changes, they often uncover both mistakes and successes that can serve as stepping stones for improvement. By systematically collecting and analysing feedback, you can identify patterns, learn from past experiences, and find concrete solutions that will strengthen communication going forward.

3 reflection questions for your team:

To build a deeper understanding of your communication and build on previous experiences, you can use the Involved platform to ensure that everyone has the opportunity to share their perspectives and inspire each other.

Here are some suggested questions you can ask your team. Use them all, or select the ones that best fit your situation:

1. How do you experience our communication today? Which areas work well, and where do you see room for improvement?
   
   This provides an overall picture of the strengths and challenges in your current practice.
   
   
2. Can you describe a concrete situation where communication worked well – and why?
   
   This question helps you gather best practices that can be used to strengthen future communication.
   
   
3. What experiences from your previous work experience and projects should we carry forward to make the next project better? Think about both the things that worked well and the challenges we should avoid.
   
   This helps you gain insights into both positive experiences and challenges to avoid going forward.

The way forward – from data to dialogue

Once you’ve gathered data through Involved, the next step is to use these insights as a foundation for open dialogue in plenary. It’s important to present the results in a way that makes it easy for everyone to engage – for example, by showing the top 5 responses from the Involved session to the participants.
Here are our suggested questions, which, in our experience, are great for opening up the conversation:

✅ What do you think of the results?
Create space for open reflection and let participants share their thoughts.

✅ Is there something we’re missing?
This helps uncover blind spots or omitted perspectives.

✅ Is there something that surprises you?
Surprises can often lead to valuable insights and new initiatives.

By combining data from Involved with collective reflection, you ensure an engaging process that strengthens both communication and engagement. Employees' input isn’t just collected – it’s turned into actions and improvements that make a real difference.